Louie Mota built his own client CRM, and one bug taught him the most
Louie Mota built his own CRM for clients instead of paying for one. The lesson came from a bug: every WhatsApp reply he sent created a new contact. A review pass caught it, and merging the duplicates took the list from 362 contacts back down to 245. His conclusion is that a SaaS wouldn't have let him fix that in an afternoon. That's the whole trade in one story. Your own software has your own bugs, but you also own the fix. When this zombie breaks, it patches itself.
built my own crm for clients instead of paying for one
the bug that taught me the most: every whatsapp reply i sent created a new contact
a review pass caught it, merged back from 362 to 245
saas wouldn't have let me fix that in an afternoon
— Louie Mota, read the original on XMore SaaS obituaries
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